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They have fixed them now but we are still waiting for them to repaint. They have so much to do that they only want to have the painters come out once. So please live with your house for months on end without it being painted so that we can have our guys come out only once. There is absolutely no pride in workmanship anymore and I don’t think that that's just Perry.
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Electrical outlet that is supposed to be in the middle of the living room is next to a wall. In the end, we spent $25k on Airbnbs when we could've just rented an apartment if they were honest with us. Guess I maybe can't afford the model home Target prints after all lol.
Dig into communities to compare amenities like pools, clubhouses, and more. During the meeting we repeatedly had to mention the concern about the pace and quality of work, even having to bring up a pattern tile floor in the powder bathroom being installed incorrectly. We expressed that this type of work is what is making them nervous about the pace and quality of work being done because of the end of December closing commitment. The VP of construction Joe continued to promise that by the closing date Perry Homes would deliver a “model quality” house.
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The division president of DFW would consistently say no and refuse to acknowledge the errors that were causing buyer's frustrations. He meets my husband out at the lot every other Friday and is great with communication. I don’t understand where the communication is being lost. It also doesn’t help that I see houses that started their foundation two months after ours and is way ahead in the building process. I guess I’m looking for advice, what steps I can take to escalate this because I don’t feel like it’s improving.
This has been our experience…Sign on was wonderful, our salesman was wonderful. He was very informative and really brought up things that my husband and I wouldn’t have thought about building our first home. When the building process started we found a lot of mistakes very early on starting when they were framing.
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We have been in our home at Woodson’s Reserve for 2 years now since July 2019. We love our house and especially love our neighborhood! Recently we decided to have a big backyard project done including a pool. Open public records in the city where your home is constructed. Class Actions may be the best way to resolve the issue since Perry Homes has very strong financial ties to Legislators and Texas Government.
Multiple times workers have been here well into the evening - until 10 pm last night, using floodlights and loud machinery and the management at Perry has actually said to call the cops on the workers. These people are just totally unprofessional and embarrassing. Experience 360-degree, self-guided tours of all of our new home designs. See each design from street level or dollhouse floorplan view.
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They took two sections out but broke a third section in the corner and thought it was okay not to fix the third. We found outlets in wrong locations and had to tell them which makes me so curious because it’s pretty intense to make sure all of your outlets are circled on paper of exactly where you want them on the wall of each room. They didn’t even put theirs in the correct places much less ours.
View where Perry Homes builds in master planned developments or individual neighborhoods. You can view all Perry Homes homes for sale across the Houston area. We make it easy for you to compare communities, amenities, plans, and see specials and incentives directly from Perry Homes. We along with multiple brokers and agents have tried to get ahold of any Perry Homes representatives in the corporate Houston location with no success. There is definitely concern that homes builders can pull a contract at any point and have no recourse if it leaves a family with a 2 year old toddler without a home during the holidays and COVID.
We along with our agent left shocked by the way we were treated from reps of a company that boasts customer service being their priority. For example, were told up front Perry had multiple options of standard tiles to select from, only to find out there was a change in their standards because of COVID delays. We were given option pages with no pricing only to find that the sheets weren’t updated with pricing so instead of fixing and owning their admitted system errors we were still forced to pay for the upgrades.
Lewis, the salesman for the 50’ homes was excellent, took all the time I needed to assist me, was professional and always checking to make sure I had all I needed in the process. Ultimately, I decided to have Perry build a 45’ home so I was switched to Lane. He’s consistently been involved every step of the way and has gone well beyond the call of duty to ensure no stone has been left unturned with the pre build process. He really is ultra professional, courteous, and I have no doubt he’ll see the entire process through successfully for me. It’s really nice to know he’s working on my behalf in the background.
When we did the final walk through before our move in, there was so much wrong with the house. They just kept nonchalantly being like "oh we'll fix that, we'll fix that." Clearly just normal for them to not properly complete work. I think they try to see how much they can get away with because they know people don't want workers in their home after moving in.
As a real estate agent, with a husband home inspector, we aren't the easiest clients when it comes to buying new construction. In these uncertain times, it was a bit worrisome to find a builder that wasn't going to jack up our purchase price during construction. We realized many were doing just this due to supply chain issues! Perry Homes team was honest, straightforward and even in August the build was completed ON TIME, and AS EXPECTED. Yes, there were a few small substitutions because of supplies, but frankly they were minor. The 10-year warranty, by StrucSure, sold to me by Perry Homes at closing excludes coverage for homes constructed "out of conformance" with the city permit-approved plans. Perry Homes defrauded me at closing into believing that I was buying a safe, code-compliant, conforming home with a 2yr workmanship and 10yr structural warranty.
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I’ll quickly describe one at a time how good they’ve been. I feel like our building process has been extremely slow due to a lot Of mistakes. It took four months for us to just to get our foundation poured and we just finished installing windows.... It’s nearly July and my house doesn’t even have a roof installed. I feel there has been A LOT of mistakes and all that does is push out the date. On November 10th, the sheetrock installation began while the roof hadn’t been fully completed.
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